Return & Exchange
All our products are made of 100% natural human hair. Bundles of hair comes from individual donors, we cannot 100% guarantee hair color or texture. We will, however, make best effort to match your order to meet your desired requirements. In case of non-conforming to the quality, we are happy to support your request for a return or exchange within 7 days, as long as it has not been opened, used, worn, or tampered with.
* Please read our Return / Exchange & Refund Policy below, contact the salesman who you work with and /or email us at [email protected] when you are ready to proceed with your return or exchange
* Hair must NOT have been used, colored, cut, or styled… and must be in its original bundle and not be untied at the top which not make any different from original version. If the item is removed from the bundles and used in any visible manner, all refund and exchange policies are voided.
* Products must be physically received at our corporate office before the releasing the refund amount.
* If you are returning/exchanging your order, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and con firmed that the returned hair extensions were not opened or used. Once your extensions have been delivered back to our warehouse, this can take up to 1-3 business days to finalize.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your agent provider.